Free Airport Shuttle Service

Important Update: Changes to Our Shuttle Service!

From 1 November 2025, JetPark Auckland Hotel will transition to a new airport shuttle service operated by The Yellow Bus Company. The service runs via JetPark and Ibis, offering a closer and more convenient pick-up and drop-off point at Auckland Airport. Guests can download the New Shuttle Guide for a detailed visual map.

For guests travelling before 1 November, our current JetPark shuttle will continue to operate until 31 October 2025, departing every 30 minutes from 4.00 a.m. to 9.30 p.m. For late-night transfers (10.00 p.m. – 3.30 a.m.), please contact our team directly for assistance.
Refer to the current Shuttle Guide for the correct pick-up and drop-off locations.

The shuttle remains complimentary for all guests staying at JetPark Auckland or attending conferences and events at the hotel. Please note that the shuttle service is available for individual guests only. For group transport arrangements, our friendly Reception team will be happy to assist.

• Once you exit international arrivals, turn right and follow the "Buses" sign, make your way out through Door 4.
• Cross the pedestrian crossing and follow the green line leading to the Transport Hub.
• Turn right and follow the “Hotel Bus” signs to Bus Stop D.
• Please wait at the shared bus stop and look out for The Yellow Bus displaying “JetPark Auckland & Ibis Budget” on the LED sign.

DOMESTIC SHUTTLE GUIDE

• Follow the “Buses” signs and exit via DOOR 2, located between Air New Zealand Check-in and the Oversized Bag Drop-off area.
• Turn right into the Transport Hub and proceed to Bus Stop D.
• Please wait at the shared bus stop and look out for The Yellow Bus displaying “JetPark Auckland & Ibis Budget” on the LED sign.

NEED HELP?

If you need any assistance, please don’t hesitate to contact us by calling at 0800 538 466 or +64 9 275 4100. Alternatively, you can also connect with our team via WhatsApp at +64 27 255 016.